Service and Technical Support

Being an experienced manufacturer of endoscopy devices, we are able to deliver fully professional technical support and service to our customers. Depending on a need, we may help on-site or remotely through a video-conference system, phone or email.

At any time, you may contact us by email or fax at:

E-mail: service@vimex.eu24hservice

Fax: +48 32 230 86 83

Or by phone during working days (Monday till Friday):

Tel.: +48 32 230 86 82 w. 19


In case of a service request, please provide the following information:
– Product information (manufacturer, model, serial number)
– Exact location of the product
– Clear description of the problem
– Contact information (phone number and email)


We do our best to proceed with all support requests as quick as possible.  Additionally, you may always request a Priority Mode Service, which moves your case on the top of our list.